Unless you indicate otherwise, orders will be shipped to the address you have on file with Etsy. Please check it! Anything returned to me will result in new shipping charges, which will be the responsibility of the buyer.

Shipping overseas can sometimes take longer than expected, depending on the local post services efficiency. If you did not receive your order AFTER 40 business days, please contact me.
I cannot guarantee any specific delivery time -even more with the current worldwide pandemy- and I will not issue refunds for this reason, if you want your item by a specific time contact me first to see what are the upgrade options (like DHL...). You are placing an international order, you are supposed to be realistic and place it enough in advance if you want to receive your item by a certain time. Keep in mind that around Halloween or Christmas time the Postal services can be saturated and take longer so upgrading with UPS is advised.
Low value items such as patches are shipped with regular mail - no track&trace- unless you have paid for *With Track&Trace* option. If they would get lost and not showing up after a decent time (40 business days minimum),  I do not issue refunds but I send replacements.
I always take a picture, as proof of shipment, at the store where I am shipping from. This picture can be provided to you on your request.

PLEASE NOTE THAT INTERNATIONAL ORDERS OUTSIDE OF THE EUROPEAN UNION MAY BE LIABLE FOR CUSTOMS FEES.
The only fees covered in the shipping costs are standard international shipping fees. I do not cover any duties, taxes, brokerage or any other fees when shipping internationally. Every country is different and I cannot account for longer than expected delivery times if packages are held in customs. If you are unsure about extra fees or customs delays, please contact your local post office prior to purchasing to learn about what fees may apply to you. Please check your local law before any order.

Please always contact me before leaving any negative feedback. I'm always open to discussion.

RUSH ORDERS
If you are in a rush, on some items you have the possibility to take a *rush order* with additional costs. *Rush Order* means that your order will be made ASAP, usually within 10 business days more or less as agreed with the buyer from the complete payment of the rush order costs, not that I stop everything to make your order. I also do not take more than two rush orders per week to not penalize the other people that are patiently waiting for their order to be made. If you come third and I can't take your rush order within a week you'll be told the new processing time for it. *Rush Order* terms apply to the making, not the shipping. If you also want fast shipping please contact me first to see what are the shipping upgrade options.

Turnaround on *made to order* items may vary depending on how it is busy at the moment. Always ask me first  how it is before ordering if you need your item by a certain time and I'll tell you what the options are (rush order, fast shipping...).

FABRICS
Fabrics are sold by linear meter. I.E. if you buy 5 meters you get 5 linear meters. Once the fabric has been cut there is no cancellation possible. Returns are not accepted.

If you had any problems please contact me before leaving neutral or negative feedback. I always do my best to fix the problem!

COUPON CODES
Coupon codes that I give you with your name are only for you. If someone else would use it without my authorization the order will be canceled.
Special coupon codes (I.E.winter offer) can be used only if you pay the whole amount immediately, not if we have agreed on 2 or 3 installments.