I accept Paypal or Credit Cards through Etsy system.

Unless you indicate otherwise, orders will be shipped to the address you have on file with Etsy. Please check it! Anything returned to me will result in new shipping charges, which will be the responsibility of the buyer.

Shipping overseas can sometimes take longer than expected, depending on the local post services efficiency. If you did not receive your order AFTER 40 business days, please contact me.
I cannot guarantee any specific delivery time -even more with the current worldwide pandemy- and I will not issue refunds for this reason, if you want your item by a specific time contact me first to see what are the upgrade options (like DHL...). You are placing an international order, you are supposed to be realistic and place it enough in advance if you want to receive your item by a certain time. Keep in mind that around Halloween or Christmas time the Postal services can be saturated and take longer so upgrading with UPS is advised.
Low value items such as patches are shipped with regular mail - no track&trace- unless you have paid for *With Track&Trace* option. If they would get lost and not showing up after a decent time (40 business days minimum),  I do not issue refunds but I send replacements.
I always take a picture, as proof of shipment, at the store where I am shipping from. This picture can be provided to you on your request.

PLEASE NOTE THAT INTERNATIONAL ORDERS OUTSIDE OF THE EUROPEAN UNION MAY BE LIABLE FOR CUSTOMS FEES.
The only fees covered in the shipping costs are standard international shipping fees. I do not cover any duties, taxes, brokerage or any other fees when shipping internationally. Every country is different and I cannot account for longer than expected delivery times if packages are held in customs. If you are unsure about extra fees or customs delays, please contact your local post office prior to purchasing to learn about what fees may apply to you. Please check your local law before any order.

Please always contact me before leaving any negative feedback. I'm always open to discussion.

RUSH ORDERS
If you are in a rush, on some items you have the possibility to take a *rush order* with additional costs. *Rush Order* means that your order will be made ASAP, usually within 10 business days more or less as agreed with the buyer from the complete payment of the rush order costs, not that I stop everything to make your order. I also do not take more than two rush orders per week to not penalize the other people that are patiently waiting for their order to be made. If you come third and I can't take your rush order within a week you'll be told the new processing time for it. *Rush Order* terms apply to the making, not the shipping. If you also want fast shipping please contact me first to see what are the shipping upgrade options.

Turnaround on *made to order* items may vary depending on how it is busy at the moment. Always ask me first  how it is before ordering if you need your item by a certain time and I'll tell you what the options are (rush order, fast shipping...).

FABRICS
Fabrics are sold by linear meter. I.E. if you buy 5 meters you get 5 linear meters. Once the fabric has been cut there is no cancellation possible. Returns are not accepted.

If you had any problems please contact me before leaving neutral or negative feedback. I always do my best to fix the problem!

COUPON CODES
Coupon codes that I give you with your name are only for you. If someone else would use it without my authorization the order will be canceled.
Special coupon codes (I.E.winter offer) can be used only if you pay the whole amount immediately, not if we have agreed on 2 or 3 installments.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud, DropBox are Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] creativeartshop.eu